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Iello

Hellton Palace

Hellton Palace

$21.00
$21.00
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Shipping Information

UK to USA Delivery

Hassle-Free International Shipping with Delivery Duty Paid Service

We're passionate about getting your favorite games into your hands without the usual international shipping headaches. That's why we've partnered with premium logistics providers to offer Delivery Duty Paid (DDP) service from the UK directly to your doorstep in the USA.

What does DDP mean for you? Simply put, we handle everything - from customs clearance to duty payments - so you can focus on what matters most: enjoying your new games with family and friends.

📦 Shipping Methods & Delivery Times

Tracked International Delivery

  • Delivery Time: 5-7 business days
  • Tracking: Full tracking provided from dispatch to delivery
  • Service: Door-to-door delivery with signature confirmation

Please note: Delivery times are calculated from the date of dispatch, not the order date.

🌟 Our Delivery Duty Paid (DDP) Advantage

Pre-Paid Duties

We calculate and pre-pay all customs duties and clearance fees before your order ships. This means:

✅ No surprise charges upon delivery
✅ No customs delays at your local facility
✅ No paperwork hassles for you
✅ Faster delivery through expedited customs processing

What's Included in DDP Service?

  • All applicable US import duties
  • Customs brokerage fees
  • Administrative handling charges

The price you see at checkout is the total price you pay.

💰 Shipping Costs

Shipping costs are calculated at checkout based on:

  • Order size & weight
  • Selected shipping method

All customs duties are included in the costs displayed at checkout. No hidden fees.

⏱️ Order Processing Timeline

  • Order Confirmation: Immediate email or SMS confirmation upon purchase
  • Processing Time: 1-2 business days for order preparation
  • Dispatch Notification: Email with tracking details once shipped
  • Delivery: 5-7 business days from dispatch date

Orders placed on weekends or UK bank holidays will be processed on the following 1-2 business days.

🚚 What to Expect Upon Delivery

Your package will arrive via our trusted courier partners with:

  • No additional charges: Everything is pre-paid
  • Protective packaging: Efficient packaging for maximum protection

If you're not home during delivery, the post service or courier will leave a calling card with redelivery options.

🔄 Returns & Exchanges Policy

We understand that sometimes things don't work out as expected. Here's our 60-day return policy for USA customers:

Return Window

  • 60 days from delivery date to initiate returns
  • Items must be in original, unopened condition
  • Original packaging required for board games and card games

Return Shipping

  • Customer responsibility: Return shipping costs are paid by the customer
  • Recommended method: Use trackable shipping service for your protection
  • Processing time: 7-10 business days once we receive your return

Refund Process

  • Full refund of item cost (excluding original shipping)
  • Refunds processed to original payment method
  • Email confirmation sent once refund is initiated

📞 Need Help?

Our customer service team is here to help with any shipping questions or concerns:

Contact Our Support Team →

Response Times:

  • Email inquiries: Within 36 hours
  • Urgent issues: Same business day

🔒 Our Shipping Commitment

We're committed to making international shipping as smooth as possible. Our DDP service eliminates the uncertainty and additional costs typically associated with international purchases, ensuring you can shop with confidence knowing exactly what you'll pay.

Ready to add some excitement to your game collection?

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This shipping policy is effective as of the date of your order and may be updated periodically. Current policy terms apply to all orders.

Hellton Palace Details

  • Ages:
  • Players:
  • Play Time:
  • Designer(s):
    • Verified Player reviews
    Somewhere, deep in the underworld, not far from the Styx and Elysian Fields, bellhops are preparing themselves to knock on their guest's doors. AndYES : theyARE scared.
    InHellton Palace (designed by Jean-Baptiste Pigneur) , both players are managing a hotel, hiring bellhops to address their guest needs. But in the end, they know the place is going tocollapse at some point...Try to outlast your opponent!
    An unsatisfied customer would penalize your reputation, but a too enthusiastic legendary creature or god can literally break the pillars supporting the building!
    Twist your habit by having a new goal:Losing last!
    On your turn inHellton Palace you can choose between:
    1) Welcome a guest in one of the available rooms in the matching row.
    2) Dismiss your bellhops by flipping their tile to their "break" side.
    3) Hire new ones by paying the cost with your hard-earned money.
    4) Move your Bellhop pawn from room #1 to #9. When they reach an empty room, ignore it and move on to the next one. When they reach an occupied room, choose whether to serve the Guest or not. Serving a Guest removes their irritation token and makes them satisfied, which allows you to apply the effects on their door hanger If you decide not to serve the Guest, place an Irritation token on themexcept if they have one already. In this case, remove it with a Bell token. In this case, remove all irritation token and lose one bell token.
    5) Choose between collecting coins (of all satisfied guests/all guests without irritation token)OR gaining a Bell token back.
    There are two ways of ending the game:
    • A player has no bell token left
    • A player has a column with no pillar token left

    [bgg id=366910]

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