Refund policy

🔄 Returns & Exchanges Policy

We understand that sometimes things don't work out as expected. Here's our 60-day return policy for USA customers:

Return Window

  • 60 days from delivery date to initiate returns
  • Items must be in original, unopened condition
  • Original packaging required for board games and card games

Return Shipping

  • Customer responsibility: Return shipping costs are paid by the customer
  • Recommended method: Use trackable shipping service for your protection
  • Processing time: 7-10 business days once we receive your return

Refund Process

  • Full refund of item cost (excluding original shipping)
  • Refunds processed to original payment method
  • Email confirmation sent once refund is initiated

Returning an item to us

To return an item or order please do so using the postal or courier service of your choice to the below address:
 
RETURNS Dept.
Nicholson Online Ltd
18 Quebec Road
Stockton-on-Tees
TS18 5DX
United Kingdom
We reserve the right to refuse a return if the items are received if the items aren't in a resalable condition.

📞 Need Help?

Our customer service team is here to help with any shipping questions or concerns:

Contact Our Support Team →

Response Times:

  • Email inquiries: Within 36 hours
  • Urgent issues: Same business day