Pretzel Games
Cartagena: Escape Diaries
Cartagena: Escape Diaries
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Shipping Information
Shipping Information
UK to USA Delivery
Hassle-Free International Shipping with Delivery Duty Paid Service
We're passionate about getting your favorite games into your hands without the usual international shipping headaches. That's why we've partnered with premium logistics providers to offer Delivery Duty Paid (DDP) service from the UK directly to your doorstep in the USA.
What does DDP mean for you? Simply put, we handle everything - from customs clearance to duty payments - so you can focus on what matters most: enjoying your new games with family and friends.
📦 Shipping Methods & Delivery Times
Tracked International Delivery
- Delivery Time: 5-7 business days
- Tracking: Full tracking provided from dispatch to delivery
- Service: Door-to-door delivery with signature confirmation
Please note: Delivery times are calculated from the date of dispatch, not the order date.
🌟 Our Delivery Duty Paid (DDP) Advantage
Pre-Paid Duties
We calculate and pre-pay all customs duties and clearance fees before your order ships. This means:
✅ No surprise charges upon delivery
✅ No customs delays at your local facility
✅ No paperwork hassles for you
✅ Faster delivery through expedited customs processing
What's Included in DDP Service?
- All applicable US import duties
- Customs brokerage fees
- Administrative handling charges
The price you see at checkout is the total price you pay.
💰 Shipping Costs
Shipping costs are calculated at checkout based on:
- Order size & weight
- Selected shipping method
All customs duties are included in the costs displayed at checkout. No hidden fees.
⏱️ Order Processing Timeline
- Order Confirmation: Immediate email or SMS confirmation upon purchase
- Processing Time: 1-2 business days for order preparation
- Dispatch Notification: Email with tracking details once shipped
- Delivery: 5-7 business days from dispatch date
Orders placed on weekends or UK bank holidays will be processed on the following 1-2 business days.
🚚 What to Expect Upon Delivery
Your package will arrive via our trusted courier partners with:
- No additional charges: Everything is pre-paid
- Protective packaging: Efficient packaging for maximum protection
If you're not home during delivery, the post service or courier will leave a calling card with redelivery options.
🔄 Returns & Exchanges Policy
We understand that sometimes things don't work out as expected. Here's our 60-day return policy for USA customers:
Return Window
- 60 days from delivery date to initiate returns
- Items must be in original, unopened condition
- Original packaging required for board games and card games
Return Shipping
- Customer responsibility: Return shipping costs are paid by the customer
- Recommended method: Use trackable shipping service for your protection
- Processing time: 7-10 business days once we receive your return
Refund Process
- Full refund of item cost (excluding original shipping)
- Refunds processed to original payment method
- Email confirmation sent once refund is initiated
📞 Need Help?
Our customer service team is here to help with any shipping questions or concerns:
Response Times:
- Email inquiries: Within 36 hours
- Urgent issues: Same business day
🔒 Our Shipping Commitment
We're committed to making international shipping as smooth as possible. Our DDP service eliminates the uncertainty and additional costs typically associated with international purchases, ensuring you can shop with confidence knowing exactly what you'll pay.
Ready to add some excitement to your game collection?
This shipping policy is effective as of the date of your order and may be updated periodically. Current policy terms apply to all orders.
Cartagena: Escape Diaries Details
- Ages:
- Players:
- Play Time:
- Designer(s):
- Verified Player reviews
In the original game, now dubbed the "First Escape", each player has a group of six animal pirates, and you want to be the first to have all six escape through the tortuous underground passage that connects the fortress to the port, where a sloop is waiting for them.
To move a pirate, you need to play a card from your hand. Each card bears one of six symbols, and when you play a card, you move one of your pirates forward to the next matching symbol in the tunnel, leapfrogging over matching symbols where another pirate already stands. The only way to get more cards, however, is to move backwards; more specifically, you move one of your pirates backwards to the first space that holds one or two pirates, drawing one or two cards after doing so. Each turn, you take 1-3 actions, whether moving forward or backward or both.
When you move a pirate to the end of the track, it jumps on the sloop where it must await the other pirates in its crew. With every step toward victory, though, you have fewer and fewer pirates to move each turn, possibly locking you in to actions you don't want, so be sure to plan ahead and not leave yourself empty-handed!
In the "Second Escape", called "Follow the Captain", you get to place a captain hat on one of your pirates and use the powers of this leader. In the "Third Escape", "Risky Rafts", you can take a chance to escape the fortress more quickly on a leaky raft — and risk sinking in the attempt. By combining the Second and Third Escapes, you have the "Fourth Escape" — "All Together Now!"
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